Business Continuity Update - 2nd Lockdown
In the light of the continuing COVID-19 pandemic, we are maintaining the measures previously put in place to ensure that we still continue to keep the highest level of service to our clients and to help to protect our clients and our team.
Ash House office
We remain open for business and the office continues to be staffed by a combination of working from home and operating with a minimum number at Ash House. We can all be contacted directly on our mobile numbers for each team member supplied to our clients, or by the Ash House main number of 0121 770 1221.
As existing clients are aware, meetings are now virtual by phone or Zoom. If you wish to deliver papers to Ash House, please liaise with ourselves first, to save a wasted journey as the main gates may be closed.
Virtual attendances at conferences with Counsel and the Court, as before, are reviewed on an individual basis.
The Court remains open for Hearings. Routine hearings continue to be conducted remotely via telephone or Microsoft Teams.
We are finding that hearings other than routine ones are now likely to be attended in person. Attendance is limited depending on the Court and their Covid-19 plan. In attendance it is likely to be the parties and Counsel or Solicitor (if Counsel hasn’t been retained). If you are represented by Counsel, if possible and subject to arrangement with the Court office, your solicitor will attend virtually.
As far as new clients are concerned, we offer a first virtual meeting via Zoom, Teams or Skype on the basis that we receive in advance details of the client’s concerns, whether personal, financial, or involving children or any combination of those issues. We find this works well, particularly if followed by a meeting note or an email summarising the advice provided.
For the re-assurance of our clients, all confidential emails will be encrypted and the password information supplied on each occasion. The system we have is very user friendly.
As the situation develops we will continue to be alert to government advice and will keep you updated as to any changes in our procedures and plans.