Business Continuity Update
In the light of the continuing COVID-19 pandemic, we are maintaining the measures previously put in place to ensure that we still continue to keep the highest level of service to our clients and to help to protect our clients and our team.
Ash House office
The office continues to be staffed by a combination of working from home and operating still with a minimum number at Ash House. We can all be contacted directly on our mobile numbers for each team member supplied to our clients, or by the Ash House main number of 0121 770 1221.
Ash House is now open for face to face client meetings as an alternative to virtual meetings if this is preferable. We find this is helpful for new clients who wish to meet us in the first instance and afterwards prefer the convenience of Zoom meetings.
Virtual attendances at conferences with Counsel and the Court, as before, are reviewed on an individual basis.
The majority of Court Hearings continue to be conducted remotely via telephone or Microsoft Teams.
For Attended Hearings, Attendance is limited depending on the Court and their Covid-19 plan. In attendance it is likely to be the parties and Counsel or Solicitor (if Counsel hasn’t been retained). If you are represented by Counsel, if possible and subject to arrangement with the Court office, your solicitor will attend virtually.
As stated above now offer face to face meetings which we find are welcomed by new clients.
We continue to offer a first virtual meeting via Zoom, Teams or Skype on the basis that we receive in advance details of the client’s concerns, whether personal, financial, or involving children or any combination of those issues. We find this works well, particularly if followed by a meeting note or an email summarising the advice provided.
For the re-assurance of our clients, all confidential emails will be encrypted and the password information supplied on each occasion. The system we have is very user friendly.
As the situation develops we will continue to be alert to Government advice and will keep you updated as to any changes in our procedures and plans.